Merchandise Return & Refund Policy

This policy governs merchandise orders placed through the Simply Floatin online store.

It does not apply to vehicle purchases, import services, parts orders, automotive service, transportation, or events, each of which is governed by separate terms.

Merchandise includes apparel, headwear, drinkware, stickers, and other branded goods offered for sale on SimplyFloatin.com.

Merchandise is produced and fulfilled through a third-party print-on-demand and fulfillment partner.

A confirmation email is sent after an order is successfully placed and payment is processed.

The customer is responsible for providing an accurate email address and shipping address at checkout.

Simply Floatin is not responsible for orders misdirected because of an incorrect address provided by the customer.

Because merchandise is produced on demand, most items are printed or manufactured after the order is placed rather than shipped from existing stock.

Order processing time varies by item and is separate from shipping transit time.

Once an order enters production, it generally cannot be changed or canceled.

Merchandise is shipped by the fulfillment partner's chosen carrier.

Simply Floatin does not control carrier scanning, routing, or delivery timing after a package leaves the fulfillment facility.

Any shipping or delivery estimate provided on the website or at checkout is an estimate only and is not guaranteed.

Delays caused by the carrier, customs, weather, or other circumstances outside Simply Floatin's control do not entitle the customer to a refund solely because of the delay.

If merchandise arrives damaged, defective, or materially different from what was ordered, the customer should contact Simply Floatin within a reasonable time after delivery.

Simply Floatin may request photos of the item, the packaging, and any printed shipping label to evaluate the claim.

Verified damaged or defective merchandise will be replaced or refunded at Simply Floatin's discretion.

If a customer receives an item different from what was ordered, Simply Floatin will arrange a replacement or refund once the error is verified.

The customer may be asked to return the incorrect item or provide photos before a replacement is shipped.

Because most merchandise is produced specifically for each order, standard change-of-mind returns are limited.

A return or exchange for reasons other than damage, defect, or fulfillment error is not guaranteed and may be declined.

Where a return is accepted for a reason other than damage, defect, or error, the customer may be responsible for return shipping costs and applicable fees.

The following are generally not eligible for return absent damage, defect, or fulfillment error:

• Custom or personalized merchandise
• Merchandise that has been worn, washed, or used
• Merchandise returned without its original packaging or tags where applicable
• Final sale or clearance items marked as such at the time of purchase
• Gift cards or promotional credits, where offered

A claim for damaged, defective, or incorrect merchandise should be submitted as soon as reasonably possible after delivery.

Simply Floatin may decline a claim submitted after an unreasonable delay, taking into account the nature of the issue and when it was discoverable.

Where a return is accepted, the item must generally be unworn, unwashed, and in its original condition unless the return is based on damage or defect.

Simply Floatin may decline a return that does not meet these conditions.

To request a return, exchange, or refund, the customer should contact Simply Floatin through the Contact page at SimplyFloatin.com and include the order number, item, and reason for the request.

Photos of the item and packaging may be requested to help evaluate the claim.

A return should not be shipped back without prior confirmation from Simply Floatin.

Simply Floatin may decline to process a refund or exchange for an item returned without authorization.

Return shipping for damaged, defective, or incorrectly shipped merchandise is generally covered by Simply Floatin or its fulfillment partner.

For an approved return that is not based on damage, defect, or error, the customer is generally responsible for return shipping costs.

Where available, an exchange for a different size or color of the same item may be offered instead of a refund.

An exchange is subject to the item remaining in production and available from the fulfillment partner.

Approved refunds are issued to the original payment method used at checkout.

If a refund to the original payment method is not possible, Simply Floatin may issue the refund through another reasonable method after verifying the customer's identity and payment information.

Approved refunds are processed within a reasonable time after approval.

The time for a refund to appear on a customer's account depends on the customer's bank or payment provider and is outside Simply Floatin's control.

Simply Floatin does not charge a restocking fee for approved returns based on damage, defect, or fulfillment error.

A restocking or handling fee may apply to an approved return that is not based on damage, defect, or error, where disclosed to the customer in advance.

Merchandise that is customized or personalized for a specific customer is generally not eligible for return or refund unless it is damaged, defective, or materially different from what was ordered.

The customer is responsible for reviewing personalization details, including spelling and sizing, before completing the order.

Merchandise is manufactured and shipped by a third-party print-on-demand fulfillment partner rather than from Simply Floatin's own inventory.

Minor variations in color, print placement, or material between different production runs of the same item are normal and are not considered a defect.

Simply Floatin coordinates with its fulfillment partner to resolve verified damage, defect, or fulfillment error claims, but the underlying production and shipping is performed by that partner.

Sizing charts and product descriptions are provided as a guide only.

A refund or exchange based solely on sizing or fit preference, rather than damage, defect, or error, is not guaranteed and may be subject to the return shipping and restocking terms above.

If an item becomes unavailable after an order is placed, Simply Floatin will notify the customer and offer a substitute item, store credit, or a refund of the amount paid for that item.

A merchandise order may be canceled only before it enters production.

Once an order has entered production with the fulfillment partner, it generally cannot be canceled or modified.

The customer should contact Simply Floatin as soon as possible after placing an order if a cancellation is needed.

Merchandise purchased using a promotional discount or credit is refunded in the amount actually paid, not the item's regular price.

A promotional code or credit used on a canceled or refunded order is not guaranteed to be reissued.

Simply Floatin may update this policy as merchandise offerings, fulfillment partners, or procedures change.

The "Last Updated" date will be revised when changes are made. Changes apply to orders placed after the change is posted.

Questions about a merchandise order, return, or refund may be submitted through the Contact page at SimplyFloatin.com.